Website policy

Cancellations, exchanges and credits :

A: Any product can be returned, for any reason depending on the following conditions

The product must be returned up to 14 days from the date of self-collection, or receipt of shipment, to our warehouses in Kfar Hanagid

The product will be returned independently by the customer, by telephone coordination

If the customer needs a carrier in order to return the product the cost will apply

In addition, the initial shipping costs will not be refunded even in the event of a cancellation of a transaction

Only unused product will be returned, along with an invoice

It is not possible to cancel and return a product by special order or that has undergone a change - such as adapting to the customer's needs

The return and cancellation policy is subject to the Consumer Protection Regulations

In case of cancellation of a transaction, the company may charge the customer 5% of the product price and up to 100 NIS .

warranty

The warranty period for the products is one year only.

The warranty applies to defects that have thus come from the manufacturer and will not be used

.By the customer

In addition, the warranty also applies to paint defects in the coatings or welding of the metal. Any damage or defects caused by unreasonable use, or incorrect assembly of the product by the customer, the warranty will not apply

 

The warranty will be activated with a representative of the purchasing branch

 

ti-image-box__artgianalita-01 (2).jpg

Shipments and delivery times :

 

Deliveries to the customer's home - involves payment

. Self-collection from one of the branches or warehouses (no extra charge)

The delivery date will be coordinated by telephone by the sales representative after

Delivery time up to 7 working days

Completion of the purchase process up to 2 business days

 

There are no shipments to Eilat

 

 

 

 

.